Shipping policy

Everything we sell ships from our supplier's warehouse. That keeps prices down and means delivery takes longer than a domestic parcel. We would rather say so plainly here than surprise you after you have paid.

How long it takes

Orders are processed within one to three working days. Delivery then typically takes a further two to three weeks. Every order is tracked, and you will get a tracking link by email once it is dispatched.

Tracking often sits still for several days mid-journey while a parcel moves between carriers. This is normal and does not mean it is lost.

What it costs

• Free shipping on orders of $75 or more.
• $4.95 tracked shipping on orders under $75.

All prices on this site are in US dollars.

Import duties and taxes — please read

Your order ships internationally. Depending on where you live, your country may charge import VAT, customs duty or a carrier handling fee before it will release your parcel. These charges are set by your government, not by us, and they are not included in the price you pay at checkout.

Where they apply, these charges are the responsibility of the person receiving the parcel. We cannot predict the amount in advance, and we cannot mark parcels as gifts or declare a lower value — doing so is illegal.

If a parcel is refused at customs and returned to us, we will refund the goods, less any shipping and handling costs we have already paid.

Where we ship

We ship to most of North America, the United Kingdom, Australia, New Zealand, Thailand and a number of countries across Asia and the Middle East. If your country appears at checkout, we ship there. If it does not, we do not — yet.

Getting your address right

Please check your delivery address carefully before you pay. We cannot change an address once an order has been dispatched, and parcels sent to an incorrect address that are not returned to us cannot be refunded.

Missing or damaged parcels

If your order has not arrived 30 days after dispatch, contact us and we will resend it or refund you in full. If it arrives damaged, send us a photo and we will sort it out. Full details are in our refund policy.

Questions

Email furletofficial@gmail.com and a real person will reply, usually within two working days.

Furlet Official · 72/68 Banglamung 8 Alley, Chon Buri 20150, Thailand