Shipping policy
Everything we sell ships from our supplier's warehouse in China. Furlet Official is run from Thailand, but your parcel is dispatched from China, not from Thailand. That keeps prices down and means delivery takes longer than a domestic parcel. We would rather say so plainly here than surprise you after you have paid.
How long it takes
Orders are processed within one to three business days. Delivery then takes a further 12 to 18 business days. That is 13 to 21 business days in total. Every order is tracked, and you will get a tracking link by email once it is dispatched.
Business days here mean Monday to Saturday, because that is how our carrier runs. So the two to three calendar weeks a parcel spends in transit works out at 12 to 18 business days, not 10 to 15.
Tracking often sits still for several days mid-journey while a parcel moves between carriers. This is normal and does not mean it is lost.
What it costs
- Free shipping on orders of $75 or more.
- $4.95 tracked shipping on orders under $75.
All prices on this site are in US dollars.
Import duties and taxes — please read
Your order ships internationally. Depending on where you live, your country may charge import VAT, customs duty or a carrier handling fee before it will release your parcel. These charges are set by your government, not by us, and they are not included in the price you pay at checkout.
Where they apply, these charges are the responsibility of the person receiving the parcel. We cannot predict the amount in advance, and we cannot mark parcels as gifts or declare a lower value — doing so is illegal.
If a parcel is refused at customs and returned to us, we will refund the goods, less any shipping and handling costs we have already paid.
Where we ship
We ship to the United States, Canada, the United Kingdom, Australia, New Zealand and Thailand. If your country appears at checkout, we ship there. If it does not, we do not — yet.
Getting your address right
Please check your delivery address carefully before you pay. We cannot change an address once an order has been dispatched, and parcels sent to an incorrect address that are not returned to us cannot be refunded.
Missing or damaged parcels
If your order has not arrived 30 days after dispatch, contact us and we will resend it or refund you in full. If it arrives damaged, send us a photo and we will sort it out. Full details are in our refund policy.
Questions
Email furletofficial@gmail.com and a real person will reply. We aim to do that within two to five working days.
Furlet Official · 72/68 Moo 4, Tambon. Banglamung, Amphoe. Banglamung, Chonburi 20150, Thailand
